Roles and Responsibilities
Salesforce B2B Commerce Implementation:
- Lead the design, configuration, and implementation of Salesforce B2B Commerce Cloud solutions.
- Collaborate with cross-functional teams to gather and define business requirements.
- Customize and develop Salesforce B2B Commerce features and functionalities.
- Configure pricing, products, catalogues, and promotions within the B2B Commerce platform.
Integration and Data Management:
- Integrate Salesforce B2B Commerce with other systems, such as ERP and CRM.
- Ensure data accuracy and consistency through data cleansing and maintenance activities.
- Monitor and troubleshoot integration issues and data synchronization.
User Training and Support:
- Provide training and support to end-users to maximize their use of the Salesforce B2B Commerce platform.
- Address user inquiries and troubleshoot technical issues promptly.
Analytics and Reporting:
- Create and maintain reports and dashboards to track key performance indicators (KPIs) related to B2B Commerce.
- Analyse data to identify trends and make data-driven recommendations for improvements.
- Stay updated on the latest Salesforce B2B Commerce Cloud features and best practices.
- Propose and implement enhancements to optimize the B2B Commerce platform’s performance and user experience.