About the client

The client is an acute hospital in the UK operated by a major foundation trust. The hospital has over 400 beds and provides a full range of clinical services including accident and emergency, acute medicine, care of the elderly, surgery and maternity.

The Challenge

The client had an complex letter production process . There were multiple systems and processes for different phases of patient lifecycle which added to the complexity. They were in need of a centralized store of clinical documentation to accommodate multiple different workflows for complex super specialty needs.

Client was clear about 3 things:

• They wanted to move to digital dictation
• Enable use of speech recognition, and
• Needed integration between Patient Administration Systems (PAS) and Electronic Document Management (EDM)

Our Solution

CoreFlex analysed the situation and client’s ask to come up with a proposed solution. For digital dictation using speech recognistion CoreFlex used its in house product Cube – a Digital Dictation platform for Trust wide use. To integrate Patient Administration systems (PAS) and Electronic Document Management (EDM) systems CoreFlex used its Integration practice.

Key tenets of the solution were:

• Ability to upload all audio files from the application or created on smartphone app, directly to Cube
• Integration with PAS to fetch demographic for auto-insertion into documents
• Partial outsourcing of all letter production, with return to inbox within 24 hours of upload
• Integration with managed mail service and integration engine for automated dispatch of letters
• Integration with Kainos EDM to deliver completed document