Salesforce Service Cloud Services and Customer Success

What we do?

Deliver advanced Service Cloud solutions, integrating cutting-edge tools and strategies to enhance efficiency and boost service performance.

Assessment & Org Optimization

Develop tailored strategies to align Service Cloud with your business objectives and optimize your Salesforce environment.

Implementation & Customization

Deploy and configure solutions that meet your unique service requirements, ensuring seamless functionality.

Testing

Ensure optimal Salesforce Service Cloud performance with automated testing, data validation, and regression testing for seamless operations.

UI/UX Optimization

Boost user adoption with intuitive interfaces that streamline workflows, simplify navigation, and empower efficient, productive service operations.

Integration & Training

Connect Service Cloud with your existing tools and equip your teams with the skills to maximize efficiency.

Ongoing Support

Provide consistent post-deployment assistance, enabling you to adapt and scale effortlessly.

Our Proven Expertise

Because the result speak for themselves

70%

Workflow Automation

Free up your team's time with smart automation that gets the job done faster.

100+

Implementations Delivered

We've helped businesses transform their customer service operations.

15,000+

Users Supported

Across industries, we ensure teams run smoothly and efficiently.

50%

Boost in Customer Satisfaction

Our clients see significant improvements in their customer satisfaction scores.

Why Choose

CoreFlex?

Unified Support

Systems

Address fragmented support processes with centralized solutions that streamline workflows and ensure seamless coordination across teams and systems.

Enhanced Customer

Insights

Gain actionable intelligence through advanced analytics and reporting tools, empowering you to anticipate and address customer needs effectively.

Optimized Case

Management

Leverage intelligent automation and tailored workflows to resolve cases efficiently, reducing response times and improving overall customer satisfaction.

Cross-Practice Utilization

of Horizontal Services

We seamlessly integrate our expertise across horizontal services, such as testing, data management, integration and UI/UX optimization, to deliver comprehensive and cohesive engagements tailored to your needs.

Utilities Tailored

for Engagements

Leverage specialized utilities like incident sentiment analysis, functional dashboards, anomaly detection, and automated data migration. Combined with CoreFlex’s IPs these utilities deliver accurate implementation, seamless data validation, and superior support outcomes.