In today’s fast-paced digital landscape, delivering exceptional customer engagement isn’t optional—it’s essential. With Salesforce Einstein Chatbot combined with Messaging for In-App and Web (MIAW), your business can unlock the future of customer support by automating routine tasks, providing personalized 24/7 assistance, and driving superior satisfaction.

This whitepaper is your step-by-step guide to implementing Salesforce Einstein Bot with MIAW and exploring how AI-powered chatbots can elevate your customer service.

What’s Inside the Whitepaper?

• What is Messaging for In-App and Web (MIAW)?
  Discover Salesforce’s next-generation messaging platform designed for seamless and efficient customer interactions.
• What is Einstein Bot?
  Learn how Salesforce’s AI-driven chatbot can deliver intelligent and scalable customer support.
• Getting Ready for Implementation:
  Prepare your systems and teams for a smooth Einstein Bot and MIAW deployment.
• Setup & Configuration:
  Step-by-step instructions for integrating MIAW with Einstein Bot to enhance customer engagement.
• Testing and Optimization:
  Explore how to test and refine your implementation across channels for maximum impact.

Why Download This Whitepaper?

• Future-Proof Your Support Strategy: With Salesforce Chat retiring in February 2026, learn how to seamlessly transition to MIAW.
• Boost Efficiency with AI: Automate repetitive tasks and streamline workflows with Einstein Bot and MIAW.
• Enhance Customer Satisfaction: Deliver personalized, round-the-clock support that strengthens relationships and loyalty.
• Expert Insights & Proven Steps: Leverage actionable guidance from experts for a successful implementation.

Who Should Read This Whitepaper?

This whitepaper is perfect for:

• Salesforce admins and developers planning chatbot integration.
• Customer service managers looking to enhance engagement strategies.
• Businesses preparing for the future of AI-powered customer support.