About the Client:

Our client, a global leader in digital transformation, specializes in building and managing digital platforms that empower some of the world’s most successful organizations. With strategic consulting and managed services, they drive innovation in areas such as cloud, security, and data, helping enterprises modernize their IT infrastructure and streamline business operations. Their expertise in digital platforms allows organizations to scale efficiently, ensuring agility and long-term success.

Headquartered in Chicago, the company has a global presence with over 2,500 employees across more than 40 locations.

The Challenge

As businesses continue to evolve digitally, ensuring the stability and performance of mission-critical applications becomes a top priority. The client relied heavily on Salesforce and other integrated platforms for key business operations, but their QA processes lacked efficiency and automation, making it difficult to keep up with frequent updates and evolving business needs.

Several challenges hindered their ability to maintain a seamless customer and user experience:

• Manual Regression Testing Bottlenecks: The client’s Salesforce regression testing was being performed manually, consuming significant time and resources. This approach was unsustainable, slowing down release cycles and making it harder to adapt to rapid changes.
• Lack of End-to-End Test Coverage: With multiple integrated applications, there was no structured automation framework in place to validate workflows across systems, leading to potential gaps in test coverage.
• Identifying & Resolving Hidden Defects: Frequent code updates and deployments introduced unnoticed UI inconsistencies and missing business-critical components, which could have disrupted operations if left unchecked.
• Post-Deployment Risk Management: Major Salesforce updates posed risks of unexpected failures in production, making it crucial to implement proactive testing and impact analysis before go-live.

Our Solution

To overcome these challenges, CoreFlex implemented an AI-driven test automation strategy to ensure reliability, scalability, and operational efficiency. Our approach combined the power of ACCELQ automation with structured QA methodologies to deliver a future-proof solution:

• Comprehensive Test Automation: Leveraged ACCELQ, an AI-powered test automation tool, to develop a fully automated regression test suite covering all critical business workflows.
• Cross-Application Testing: Designed automated test cases to validate seamless data flow between Salesforce and other integrated applications, ensuring smooth system interactions.
• Impact Assessment for Salesforce Updates: Conducted daily test executions and analyses to provide the client with detailed reports highlighting potential risks and affected areas post-updates.
• Automated UI & Design Change Alerts: Integrated proactive monitoring to track e-spot inconsistencies and notify the client of unexpected UI or design changes before they impacted end users.
• Proactive Defect Identification & Resolution: Implemented rigorous test execution protocols to identify defects early in the development cycle, reducing the risk of critical issues making it into production.

The Results

By implementing QA automation and intelligent testing strategies, we helped the client:

• Reduced Test Execution Time: Regression testing execution time was cut from 18 hours to just 10 hours, saving 8 hours per cycle, allowing teams to focus on higher-value tasks.
• Enhanced Test Coverage: Achieved 100% test coverage, ensuring no critical business workflows were overlooked during testing.
• Proactive Defect Mitigation: Successfully identified and resolved 80+ defects before they reached production, preventing costly downtime and operational disruptions.
• Accelerated Release Cycles: Enabled the client to increase the frequency of production deployments, ensuring continuous delivery without compromising quality.
• Real-Time Insights: Provided comprehensive post-deployment analytics, giving the client a clear understanding of system performance and areas needing improvement.

Client Testimonial

The client awarded CoreFlex a 5-star CSAT score, demonstrating their confidence in our QA automation strategy and execution.

Looking Ahead

Encouraged by the success of the QA regression automation, the client is now exploring additional AI-driven enhancements to further optimize their release cycles and test automation frameworks. By embracing intelligent automation, they aim to achieve greater efficiency, enhanced software quality, and faster time-to-market.

Let’s Talk !

At CoreFlex, we don’t just build automation—we future-proof digital ecosystems by reducing manual effort, minimizing risk, and driving efficiency at scale. Whether you are looking to streamline your testing processes, reduce costs, or improve software quality, our expertise in Salesforce, AI-driven QA automation can help you achieve your goals.

Want to accelerate your QA automation journey?

Let’s discuss how AI-driven testing can help your business achieve faster releases, better test coverage, and reduced operational risks.