About the Client:

Our client is the leading IT services partner for one of the largest global beverage company’s bottlers across North America. They focus on delivering innovative solutions through a unified system designed for bottlers in the region, and services, which enhance customer experiences and drive digital innovation.

Headquartered in Atlanta, Georgia, the client supports around 7,000+ users across operations planning, fleet management, inventory management, customer asset management, and advanced analytics to optimize bottler efficiency.

The Challenge:

The client faced several challenges with a mission-critical platform used by sales representatives across multiple bottling companies. These challenges required expert assistance to ensure the platform’s stability, performance, and cost-effectiveness, ultimately impacting the efficiency of field users.

• Strategic Guidance: The client needed a trusted IT partner to provide advice and support in defining and validating their strategy for leveraging the platform.
• Rapid Deployment: They required a quick deployment solution to address immediate issues faced by field users.
• Application Instability: The application suffered from stability issues, requiring efficient defect and incident resolution.
• Cost Optimization: The client sought to optimize the overall cost of the platform without sacrificing performance.

Project Goals:

The project aimed to address the identified challenges and achieve the following key objectives, including:

• Stabilize the application, increasing the reliability.
• Improve Incident Resolution.
• Reduce the monthly cost.
• Provide clear documentation.
• Improve overall product and processes.

Our Solution:

CoreFlex provided comprehensive application support and development services, acting as a strategic partner to the client. Our approach focused on collaboration, rapid response, and continuous improvement, resulting in significant enhancements to the platform.

• Enhanced Integration Architecture: We improved the integration architecture and processes within the platform.
• Strengthened Collaboration: We fostered closer collaboration with bottlers through onshore visits and regular communication.
• Optimized Development Processes: We optimized user stories, custom configurations, and testing procedures.
• Permanent Issue Resolution: We implemented permanent fixes for critical issues, including Timesheet, Open Call, and Sync failures.
• Proactive Support: We held regular support meetings with bottler leads to address concerns and provide ongoing assistance.
• Continuous Alignment: We maintained continuous alignment with the client on architecture, code quality, UI/UX, and deployments.
• Rapid Response: We delivered weekly hot-fixes and change requests to address urgent needs.
• Azure Optimization: We right-sized Azure components based on usage analysis, optimizing cloud infrastructure costs.

The Results:

Over the past year, we’ve worked closely with the client to strengthen PACE application performance and stability through focused initiatives. Our support and development services delivered significant, measurable improvements such as:

• Improved the overall quality and efficiency of the application and related processes in collaboration with the client.
• Stabilization utilities developed for backend corrections including hierarchy fixes, timesheet data updates, route/DSD assignments and KPI refreshes.
• Merlin file reprocessing mechanism implemented to ensure proper ingestion in case of partial or faulty loads.
• Achieved a 30% reduction in the overall monthly incident count, driven by long-term fixes across key functionalities, hence significantly improving application stability.
• Architecture diagrams and backend flow documentation created for improved system understanding and reference.
• Monitoring added for app version compliance to ensure users are on the latest iOS and Android builds.
• Established healthy SLAs in handling incidents and change requests.
• Achieved a 15% reduction in overall platform cost through Azure resource optimization based on usage patterns.

Let’s Talk!

At CoreFlex, we don’t just provide application support—we deliver strategic solutions that drive business value. Whether you’re looking to stabilize an existing application, optimize costs, or improve user experience, our expertise in application support and development can help you achieve your goals.

Want to optimize your application performance?

Let’s discuss how our application support and development services can help your business achieve greater efficiency, reduced costs, and improved user satisfaction.