Bridging Gaps, Driving Results: IT Support Excellence for a CPG Giant

Consumer Packaged Goods

Logistics Industry

Apr 1, 2025

About the Client

The client is a trusted IT services partner for one of the largest global beverage company’s bottlers across North America. With a strong commitment to digital innovation, they deliver advanced, technology-driven solutions through a unified system designed specifically for bottlers in the region. Their services are focused on enhancing customer experiences, streamlining operations, and improving overall efficiency and agility in a highly competitive industry.

Headquartered in Atlanta, Georgia, the client supports a dynamic user base of over 11,000, optimizing key operational areas such as fleet and inventory management, customer asset tracking, and advanced analytics. As a leading player in the beverage industry, they specialize in supply chain management, with a particular emphasis on the Order-to-Cash cycle—encompassing direct store delivery and full-service vending operations. Through innovative technology and strategic planning, they drive operational excellence, boost performance, and ensure seamless execution across their expansive network.

The Challenge

The IT support team for the client faced several challenges that impacted their ability to effectively address incidents:

Our Solution

To address these challenges, CoreFlex implemented a series of structured solutions to close knowledge gaps, enhance communication, and improve incident resolution:


Process flow of mobile solution in DSD/FSV

Results

CoreFlex’s structured approach resulted in measurable improvements:

Conclusion

Through a focused approach to addressing knowledge gaps and improving communication, CoreFlex enhanced the support provided to the client. By implementing an incident tracking system, conducting regular end-user meetings, and actively participating in testing, CoreFlex reduced delays and improved understanding of key processes. These efforts resulted in faster issue resolution, stronger collaboration with bottlers, and improved operational performance for the beverage major’s North American bottlers.

Get in Touch with Us

Is your organization in need of a reliable, end-to-end IT support system that allows you to focus on your core business strategies? At CoreFlex Solutions, we specialize in streamlining IT operations, reducing downtime, and enhancing overall efficiency.

Let us handle your IT needs so you can drive innovation and growth. Contact us today to discover how our tailored solutions can support your strategic goals.

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