Overview
The standard release cycle for complex enterprise applications, particularly those built on platforms like Salesforce, demands rigorous testing. This case study details how the CoreFlex Quality Assurance (QA) team successfully navigated an unprecedented scheduling constraint – a sudden, 50% reduction in the testing window – for a critical Winter Release. By leveraging a strategic combination of automation and agile resource mobilization, the team not only delivered zero – incident quality but also generated substantial cost efficiencies for the client.
The Challenge: When the Clock Ticks Too Fast
Our CoreFlex QA commitment includes comprehensive regression testing for three major releases annually (Spring, Summer, and Winter). Historically, the complexity of the integrated applications – including Contact Center, Retail Execution, e-commerce application, and the extensive SFS (Salesforce Field Service) module – required an estimated 4 to 5 weeks for thorough, end – to – end regression validation.
However, just weeks before the Winter 2026 Release, a scheduled sandbox refresh occurred, compressing the normal 4–5 week testing cycle to 2.5 weeks
The problem was clear: How do you guarantee absolute quality and zero post – production incidents across one of the largest field service applications, which has the highest volume of test cases, when the available time is cut in half? A traditional approach of merely adding manual testers would have been costly and ineffective. We needed a strategic solution that increased speed without sacrificing depth.
The CoreFlex Solution: Strategy and Agility
To meet this impossible deadline, the CoreFlex QA team implemented a two – fold strategy focused on optimization and smart resource deployment.
1. Targeted Test Automation as Built-In Acceleration Strategy
Our test automation strategy was deliberately structured to generate value throughout the delivery lifecycle—not only after full automation maturity. By prioritizing the most business-critical and high-frequency workflows early in development, the automation suite was designed to serve as a meaningful accelerator well before reaching complete coverage.
At the point of testing for this release, approximately 20–25% of the overall Salesforce Field Service automation library had been developed. However, because this foundation focused on the most essential workflows, it effectively covered 55–60% of the core regression scenarios. These are the scenarios that typically require the most effort, involve the highest complexity, and pose the greatest risk if not validated thoroughly.
Leveraging this strategic automation foundation enabled rapid, repeatable validation of the critical path while maintaining full alignment to business and technical requirements. Manual testers were able to direct their attention to exploratory testing, edge cases, and new functionality not yet automated, ensuring depth without sacrificing velocity.
This disciplined approach reflects a core tenet of our QA methodology: design automation to deliver incremental, compounding value, enabling teams to maintain quality and confidence even when timelines or conditions shift.
2. Agile Resource Mobilization: Upskilling as Investment
A second driver of success was the strength of our talent model. CoreFlex invests continuously in developing practitioner expertise so that team members are actively expanding their skills, deepening product knowledge, and staying current with platform advancements—regardless of their billing status. This approach ensures that specialized capability is always available when needed, not created on demand.
Because this upskilling discipline is embedded into our operating model, we were able to rapidly deploy a team already proficient in the Salesforce Field Service application and its testing patterns. This accelerated alignment allowed us to expand test coverage immediately and execute regression scenarios in parallel without the typical onboarding or learning curve associated with introducing new testers into a complex ecosystem.
The outcome was a testing function that operated at full capacity from day one of the compressed timeline—preserving quality, maintaining velocity, and enabling the full regression scope to be completed within 2.5 weeks.
Impact and Results
The strategic decisions made by the CoreFlex QA team led to remarkable results that surpassed client expectations for quality and efficiency:
By blending strategic automation with agile resource planning, we not only navigated the extreme time pressure but also delivered the highest standard of quality. The 33% cost saving realized by the client demonstrates the value of strategic QA planning that views resources, including non – billing staff, as a leveraged investment ready for deployment during high – stakes situations. This project reinforced CoreFlex’s reputation for driving quality, speed, and cost optimization simultaneously.
Client Testimonial
The client awarded CoreFlex a 5-star CSAT score, demonstrating their confidence in our QA strategy and execution.
