Streamlining Order Processing for an Educational Supplies Provider

BPO Services

5 min read | Dec 14, 2024

About the client

The customer specializes in offering essential educational supplies, complete learning environments, and curriculum solutions across educational institutions in the US.

The Challenge

The customer was facing significant challenges in efficiently processing a high volume of purchase orders (POs) received through traditional channels such as email or fax. This manual entry process resulted in productivity loss for customer. To address this issue, the customer partnered with CoreFlex’s Business Process Outsourcing (BPO) team to streamline and expedite their order processing workflow.

Summary of the challenges:

Our Solution

The customer recognized the need to optimize their order processing workflow and engaged CoreFlex’s BPO team to address the challenges. The following solution was implemented:

Results

32,00,000

Purchase Orders processed to date

<24

hours of TAT

95%

Quality Score throughout the course of the engagement

70+

fields manually indexed

BACK TO INDEX

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