About the Client

Our client is a global leader in animal health technology and services, dedicated to driving better financial and clinical outcomes for veterinarians. Their holistic approach combines innovative products, technology, and services to streamline practice management and improve the care of pets. Serving over 100,000 customers worldwide, they are committed to reimagining veterinary medicine to enhance animal health both now and in the future.

Challenge

The client operates within a highly diverse application landscape, relying on Salesforce as their primary CRM, SAP Commerce Cloud for quotes and orders, and Dynamics ERP for accounting. Integrating these systems in real time and ensuring seamless data flow was crucial for operational efficiency.

Previously, the client used Cloudsnap to integrate Concur and NetSuite for invoice and expense management. With the Cloudsnap license expiring, they needed to re-implement this integration using Boomi, in alignment with their broader enterprise integration framework. This required seamless, real-time integration across their systems to avoid disruption and maintain business continuity.

Our Solution

CoreFlex partnered with the client to establish an Enterprise Integration Framework using Boomi as the middleware platform. Key projects included

• Unified CRM: Consolidating data across CRM systems.
• B2B NA Integration: Enabling efficient B2B data management.
• NextGen: Supporting future scalability with optimized integrations.
• Concur-NetSuite Integration: Re-implementing the existing integration for invoice and expense management using Boomi.
• Compounding Integration: Facilitating data flow for customized order management

Additional solutions provided:

• Data Synchronization: Managed via DVM in combination with Fluent OMS for efficient order management.
• Tracking and Retry Mechanism: Implemented Kafka for tracking and retry functionality in select integrations to ensure data accuracy and completeness.
• Interface Design and Implementation: CoreFlex designed and implemented all necessary interfaces to align with the client’s operational goals.
• Documentation: Comprehensive documentation was provided for all integrations to ensure long-term sustainability and ease of future updates.

Results

We delivered measurable benefits for the client including but not limited to:

• 100% Data Synchronization: Achieved full synchronization across Salesforce, SAP, Dynamics ERP, NetSuite, and other applications.
• Comprehensive Documentation: Developed detailed documentation on all integrations for future reference and system maintenance.
• Reusable Processes: Built reusable processes to ensure the client can easily adapt and expand their systems in the future.
• 100% Client Satisfaction: The client expressed full satisfaction with the project, noting the seamless integration and efficiency gains.

Conclusion

By re-implementing key integrations using Boomi, CoreFlex helped the client achieve seamless data flow across a diverse set of applications. From CRM and ERP systems to expense management, we delivered a future-proof integration framework that optimized operations and ensured 100% data synchronization. Our collaboration has set the foundation for long-term success, backed by reusable processes and comprehensive documentation.

Get in Touch with Us

If your organization faces similar integration challenges or requires a tailored solution to streamline operations, CoreFlex can help.

Reach out to us today to learn how we can support your business with innovative, scalable integration solutions.