CoreFlex Call Analytics service focuses on sales enablement by listening to these recorded calls, analyzing each conversation, and prioritizes sales follow-up actions by making it available in the client CRM system. We customize our processes to the level of detail, as required by the client to effectively manage sales inquiries, general service queries, or complaints.
In sales terminology, it stands for lead identification, isolation, and follow-through. Real-time data processing in the form of ‘listening to,’ ‘analyzing,’ and ‘prioritizing’ these incoming calls can be a big help to the business.
Each day an average automobile dealer, consumer equipment dealer, and the like receive hundreds of calls from existing and prospective customers. Some of these calls may be relevant, of high priority, and some just random inquiries. To sort through these and pursue the right prospects is among the most significant challenge faced by organizations and their sales teams.
Our call disposition services are centered around expediting the sales process for our clients. Our team securely accesses call recordings through a dedicated login, meticulously listens, and analyzes them, with a primary goal of prioritizing sales follow-up actions. The warm inquiries thus identified are then updated within the CRM system and assigned to the appropriate salesperson. Clients can reap the rewards of a swifter sales cycle and enhanced revenues through our comprehensive suite of call disposition services.