Last mile delivery of products and services with the Analytics engine of a CoreFlex utility
Deep visibility and actionable insights for effective decision making
The client was processing more than 100k service and product deliveries annually, through 600+ Technicians. To maintain operations effectively, they needed to track and report on the performance metrics of its field service team and processes.
The last mile can be very inefficient due to factors like varying traffic patterns, delivering to locations that may not be reliable, changing routes, and the general cost of transportation. There is a level of unpredictability that needs to be dealt with and that can be done through automation, big data, and analytics.
In order to streamline and create intelligence in the last mile delivery operations, vast volumes of data needed to be captured, stored and analyzed. The datasets are complex with information like route details, latitude/longitude of routes taken, SLAs, multiple order statuses and milestones and Proof of Delivery information.
CoreFlex used one of its home grown Analytics utility, cAutomate , an AI ML brain, to address the challanges of the client. Key highlights of the solution provided by CoreFlex are as follows:
Service and delivery orders processed on-field
Digitization of paperwork for compliance requirements
Includes advanced FSM features like dispatching, real-time GPS tracking, route planning, analytics and reporting, backend integrations with order management systems and Proof of Delivery
Field managers have full visibility and control over in-flight orders and can make changes in real-time when responding to on-field order delivery issues